Shipping policy

Thank you for shopping with us! We are dedicated to getting your items to you as efficiently and safely as possible. Please review our shipping policy to understand how we handle shipping.

1. Order Processing Time

As each garment is made with care, please allow 3-5 business days for us to process and prepare your order for shipment.

  • Business days are Monday through Friday and exclude weekends and public holidays.

  • Orders placed after 5:00 PM EST will be processed starting the next business day.

You will receive a notification email once your order has shipped.

2. Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We offer the following shipping options:

Domestic Shipping (within the United States)

  • Standard Shipping: Estimated to arrive within 3-5 business days.

  • Expedited Shipping: Estimated to arrive within 1-3 business days.

International Shipping

We ship to the following countries: United Arab Emirates, Austria, Australia, Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore.

  • International Standard: Estimated to arrive within 28 business days. Delivery times can vary significantly depending on the destination and local customs processing.

Please note that all delivery times are estimates provided by the shipping carriers and are not guaranteed. We are not responsible for delays caused by the carrier or customs.

3. Shipment Confirmation & Order Tracking

Once your order has shipped, you will receive a shipment confirmation email containing your tracking number(s). The tracking information will become active within 24-48 hours.

4. Customs, Duties, and Taxes

EIGHTCAVES is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). These fees are determined by the destination country's customs office and are beyond our control.

5. Damaged or Incorrect Items

In the unlikely event that you receive a damaged or incorrect item, please contact our customer service team at contact@eightcaves.com within 7 days of receiving your order. Please include your order number and photos of the item in your email. We will assess the situation on a case-by-case basis.

6. Lost or Stolen Packages

EIGHTCAVES is not liable for any products lost or stolen after they have been marked as "delivered" by the carrier. The responsibility for the package transfers to the customer once the carrier confirms delivery.

  • If you haven't received your order despite the tracking status showing "delivered," we recommend checking with your neighbors or building management.

  • If you believe your package was lost in transit (the tracking has not updated for an extended period), please contact us at contact@eightcaves.com. We will assist you in filing a claim with the shipping carrier. While we will do our best to help, we do not guarantee a replacement or refund for packages lost by the carrier. 

7. Returns Policy

As stated in our Terms of Service, all sales are final. We do not offer refunds, returns, or exchanges.

We appreciate your understanding and thank you for supporting a small business. If you have any further questions, please don't hesitate to contact us.